Alberta Basic Security Training (ABST) Practice Exam 2024

By empathizing, you are putting yourself in the speaker's shoes and trying to understand their thoughts and feelings. This allows you to see the situation from their perspective. Sympathizing involves feeling pity or sorrow for the speaker's situation, but not necessarily understanding their point of view. Analyzing involves breaking down the situation into different parts and looking at it objectively, rather than considering the speaker's feelings. Criticizing involves finding fault or flaws in the situation or the speaker, rather than trying to understand their perspective. Therefore, A is the best choice as it involves actively attempting to understand the speaker's point of view.