Alberta Basic Security Training (ABST) Practice Exam 2025

If a security professional faces complaints from the public, what is a potential resolution approach?

1. To ignore the complaints

2. To openly argue with the complainant

3. To seek an arrangement with consent from both parties

4. To escalate the situation to law enforcement immediately

The correct answer is: To seek an arrangement with consent from both parties

Seeking an arrangement with consent from both parties is a constructive approach when handling complaints from the public. This method emphasizes communication and collaboration, allowing the security professional to listen to the concerns of the complainant and work towards a satisfactory resolution that addresses both parties' needs. By engaging in dialogue, the security professional can clarify any misunderstandings, provide necessary context regarding the situation, and demonstrate a commitment to customer service and accountability. This approach not only helps resolve the immediate issue but also fosters trust and rapport with the community, which is crucial for the ongoing effectiveness of security operations. It reflects a professional attitude and problem-solving skills, which are essential traits in the security field. In contrast, ignoring complaints can lead to escalated tensions and may undermine the security professional's credibility. Arguing with a complainant can worsen the situation, making it more difficult to reach a resolution. Escalating to law enforcement may be appropriate in certain contexts, but it is often better to first attempt to resolve the matter amicably, preserving the relationship with the community.