Alberta Basic Security Training (ABST) Practice Exam 2025

If approached by the media, how should a security guard respond?

1. With openness and willingness to share details

2. By providing only generalized information

3. By referring them to a higher authority

4. By engaging in a detailed discussion

The correct answer is: By referring them to a higher authority

When a security guard is approached by the media, the most appropriate response is to refer them to a higher authority. This action is essential for several reasons. First, security guards typically operate under strict protocols when it comes to communication, especially regarding sensitive information or ongoing investigations. They may not have the authority to share specific details that could compromise security or violate privacy regulations. Second, media inquiries can often lead to misunderstandings or misrepresentations of facts if not handled correctly. By directing media representatives to a designated spokesperson, such as a supervisor or the management team, the guard ensures that accurate and official information is provided, maintaining both the integrity of the security operation and the organization's reputation. Lastly, this approach protects the guard personally. Engaging directly with the media could put them in a position where they might inadvertently disclose confidential or critical information, which could lead to professional repercussions. Therefore, the safest and most effective strategy is to refer the media to someone qualified to handle such inquiries.