Alberta Basic Security Training (ABST) Practice Exam 2025

What action should you take when receiving a threat from a caller?

1. Hang up the call immediately

2. Gather as much information as possible

3. Transfer the call to your supervisor

4. Ignore the call

The correct answer is: Gather as much information as possible

Gathering as much information as possible when receiving a threat from a caller is crucial. This action allows you to understand the nature of the threat, including details like the identity of the caller, the specifics of the threat, and any relevant context. Collecting this information can be vital for assessing the level of risk and for law enforcement or security personnel who may need to respond. Additionally, accurately documenting the conversation can provide critical evidence later on. This information can help in formulating an appropriate response to ensure safety and security threats are managed effectively. Taking the time to gather details also underlines the seriousness of the situation and may deter the caller from making further threats. Other options like hanging up, transferring the call to a supervisor, or ignoring it could lead to a potential escalation of the situation or a missed opportunity to prevent harm. Immediate action is essential, and staying engaged with the caller while documenting their words supports safety protocols.