Alberta Basic Security Training (ABST) Practice Exam 2025

What is considered best practice for effective communication in a tense situation?

1. Speak in complex sentences

2. Ask multiple questions at once

3. Use technical jargon to sound authoritative

4. Ask one question at a time

The correct answer is: Ask one question at a time

In a tense situation, effective communication is crucial for de-escalation and clarity. Asking one question at a time allows the other party to focus on a single issue without feeling overwhelmed. This approach encourages a more thoughtful and calm response, making it easier for the individual to process the information and respond appropriately. By simplifying communication, misunderstandings can be minimized, which is vital when emotions are running high. When complex sentences, multiple questions at once, or technical jargon are used, they can complicate the interaction. Complex sentences may confuse the listener, while multiple questions can lead to frustration and miscommunication. Technical jargon might alienate the audience, especially if they are not familiar with the terms being used, which can escalate tension rather than alleviate it. Therefore, the practice of asking one question at a time is a crucial strategy for maintaining control and clarity in difficult situations.