Alberta Basic Security Training (ABST) Practice Exam 2024

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When should you summarize a conversation with an individual?

  1. At the beginning

  2. In the middle

  3. At the end to clarify expectations

  4. When there is a disagreement

The correct answer is: At the end to clarify expectations

It is important to summarize a conversation at the end in order to clarify expectations. Summarizing at the beginning may lead to misunderstandings as not enough information has been exchanged yet. Summarizing in the middle may interrupt the flow of the conversation and distract from important points. Summarizing only when there is a disagreement may create tension and make it seem like the conversation was not being actively listened to. Therefore, summarizing at the end is the most appropriate and effective time to ensure that both parties are on the same page and any misunderstandings are addressed.

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