Alberta Basic Security Training (ABST) Practice Exam 2024

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Study for the Alberta Basic Security Training (ABST) Exam. Study with flashcards and multiple choice questions. With over 500 questions. Updated for 2024. Get ready for your exam!

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When you try to understand the situation from the speaker's point of view, it is known as:

Empathize
Sympathize
Analyze
Criticize

The correct answer is: Empathize

By empathizing, you are putting yourself in the speaker's shoes and trying to understand their thoughts and feelings. This allows you to see the situation from their perspective. Sympathizing involves feeling pity or sorrow for the speaker's situation, but not necessarily understanding their point of view. Analyzing involves breaking down the situation into different parts and looking at it objectively, rather than considering the speaker's feelings. Criticizing involves finding fault or flaws in the situation or the speaker, rather than trying to understand their perspective. Therefore, A is the best choice as it involves actively attempting to understand the speaker's point of view.